Privacy Policy
How AM Translation Limited collects, uses and protects your personal information.
Last updated: 9 November 2026
AM Translation Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Because much of our work involves sensitive legal and immigration matters, we treat all information you share with particular care.
1. Who we are
AM Translation Limited is the data controller for the information you provide. We are a company registered in England & Wales (company number 09912951), with our registered office at 144a High Street, Edgware, England, HA8 7HF.
For any privacy question, or to exercise your rights, contact us at info@amtranslations.co.uk or on 020 8054 8893.
2. What we collect
When you contact us through our website enquiry form, by email or by phone, we collect the information you choose to give us. This typically includes your name, email address, the service you need, the languages involved, the details of your enquiry, and any documents you choose to attach for a quote. If you go on to instruct us, we may also hold the documents you send for translation and related correspondence.
We do not knowingly collect more than we need, and we do not use cookies to track or profile you for advertising.
The website remembers the language you choose by saving a small setting in your own browser (it is not a cookie and is never sent to us), so the site opens in your language next time. You can remove it by clearing your browser's data for this site. The fonts on our website are supplied by Google Fonts, so when a page loads your browser fetches them from Google's servers, and Google receives your device's internet address in order to deliver them. Google's privacy policy is at policies.google.com/privacy.
3. How and why we use it
We use your information to respond to your enquiry, to provide translation and interpreting services, to send quotes and invoices, and to keep records required for our own legal and accounting obligations. Our lawful bases are: taking steps at your request before entering a contract and performing that contract; our legitimate interest in responding to and managing enquiries; and compliance with legal obligations such as tax record-keeping. Where your enquiry involves special category data (for example information within documents for an asylum or medical matter), we process it only as necessary to provide the service you have asked for.
4. Who we share it with
We only share your information where necessary to deliver your work, for example with a qualified translator or interpreter assigned to your job, all of whom are bound by strict confidentiality. We may share data with our professional advisers or where we are required to by law. We never sell your personal data, and we do not pass it to third parties for marketing.
5. How long we keep it
We keep enquiry correspondence only as long as needed to deal with your request and for a reasonable period afterwards. Where you become a client, we retain job records and invoices for as long as required by law (generally six years for financial records). Translated documents are securely deleted once they are no longer needed, unless you ask us to retain them.
6. How we protect it
Our website enquiries, including any documents you attach, are sent directly to our own secure mailbox rather than to any third-party form service. To block automated spam, the form also keeps a scrambled (one-way encoded) version of the internet address it was sent from for a short time, normally about an hour, and then deletes it. We apply appropriate technical and organisational measures to guard against unauthorised access, loss or disclosure, and we restrict access to your information to those who need it to carry out your work.
7. Your rights
Under UK GDPR you have the right to access the personal data we hold about you; to ask us to correct or delete it; to restrict or object to its use; and to data portability. To make a request, email info@amtranslations.co.uk. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.